Improvement Essentials (2 days)

• The Nature of Change

• Change Life Cycles

• Resistance and Support

• Cultural Alignment

Leading and Managing Process Improvement (2 days)

• Roles in Change

• Change Life Cycles

• Resistance and Support

• Cultural Alignment

Measuring, Planning, and Monitoring for Process Improvement (3 days)

• Data Collection and Analysis

• Support Building

• Cultural Alignment

• Sponsor Development and Support

• Communication

• Infrastructure Development and Utilization

Implementation SkillShop (2 days)

• Listening Skills for Win-Win

• Authentic Behavior and Trust Building

• Fundamentals of Win-Win Negotiation

• Negotiation under Duress

• Building Trust through Negotiation

Consulting SkillShop (2 days)

• Consulting Roles and Life Cycle

• Contact and Initiation

• Contracting

• Data Gathering, Analysis, and Feedback

• Planning, Execution, and Monitoring

• Evaluation, Feedback, and Termination

Foundations Workshop (2 days)

• Life Cycle Overview

• Initiating Phase Overview

• Recognizing the Stimulus

• Understanding the Context

• Securing Support

• Organizing for Success

• Downstream Concerns

Rapid Team Deployment Workshop (2 days)

• The Team Deployment Process

• Preparation

• Establishing the Team

• Defining Goals and Roles

• Committing for Action

Implementation SkillShop^SM and Consulting SkillShop^SM are service marks of CRM Consulting.

Home

Contact PS&J Software Six Sigma at:   Phone: 201-947-0150;  201-358-8828     E-mail: Quality@SoftwareSixSigma.com

Copyright © 2001-2006  PS&J Software Six Sigma, All rights reserved.  Revised: June 12, 2008 .

PSP^SM, TSP^SM and CMMI^SM are service marks of Carnegie Mellon University.  CMM^® and IDEAL^® are registered in the U.S. Patent and Trademark Office.

PMBOK^® and PMP^® are registered trademarks of the Project Management Institute.